Delivery & Returns Policy
The Highland Weigh
Effective Date: 19/11/22
Last Updated: 01/06/24
1. Delivery Policy
Delivery Areas
The Highland Weigh currently only delivers within the United Kingdom.
Delivery Times
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Standard Delivery: Orders will be delivered within 3-5 business days.
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Express Delivery: Orders will be delivered within 1-2 business days.
Please note that delivery times are estimates and may vary due to factors beyond our control.
Delivery Costs
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Standard Delivery: £4.00
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Express Delivery: £6.50
Order Processing
Orders are processed Monday to Friday, excluding public holidays. Orders placed before 12:00 PM will be processed on the same day. Orders placed after 12:00 PM will be processed on the next business day.
Delivery Issues
If you encounter any issues with your delivery, please contact our customer service team at contactus@thehighlandweigh.co.uk or call us at 01667457660.
2. Returns Policy
Returns Eligibility
Our policy lasts 30 days from the date of delivery. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable Items
Several types of goods are exempt from being returned. These include perishable goods such as food. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
How to Return an Item
To initiate a return, please contact us at contactus@thehighlandweigh.co.uk with your order number and details about the product you would like to return. We will provide you with further instructions.
Please do not send your purchase back to the manufacturer.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds (if applicable)
Once your return is received and inspected, we will issue your refund within 10 working days.
If you have any questions or concerns about this Policy, please contact us:
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Phone: 01667457660
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Address: 3b High Street, Nairn, IV12 4AG, Scotland, UK
By using our Site, you acknowledge that you have read and understood this Delivery & Returns Policy.